Jun 20, 2023 607

Dubai Islamic Bank Introduces a ‘new era of Banking’ With Updated Digital Customer Experience


Dubai Islamic Bank (DIB) has launched DIB 'alt', a comprehensive digital banking experience aimed at enhancing convenience and simplifying banking processes for its customers. DIB alt brings together the bank's various digital services and capabilities under one platform, including mobile banking, online banking, WhatsApp, and ATMs, offering customers seamless access to over 135 digital services. The initiative represents a transformative leap towards digitalization in the financial ecosystem, aligning with the UAE's vision for an advanced digital landscape. DIB aims to position itself as a disruptive force in the digital banking industry and provide an alternate way of banking that prioritizes customer needs.

‘A transformative leap towards digitalisation’

Dr Adnan Chilwan, group chief executive officer of DIB, also explained the significance of the bank’s latest launch: “To remain digitally intelligent in today’s rapidly evolving world where technology is transforming industries and customer expectations are on the rise, a similar revolution is needed in the financial ecosystem to stay relevant.

“That is where DIB alt comes in – a simplified banking experience consolidating all digital capabilities of DIB under one umbrella brand. So, what does that mean for our customers? Going forward, all digitally enabled channels products and digitally fulfilled services will fall within DIB alt.

“DIB alt embodies a transformative leap towards digitalisation, strongly supported by our customer-centric approach whilst aligning with the UAE’s vision for an advanced digital landscape. With DIB alt, we introduce a new era of banking that prioritises the needs of our customers.

“The end goal is to power our digital ambitions and position Dubai Islamic Bank as a formidable disruptor in the larger digital banking and financial landscape. DIB alt is also effectively an alternate way of banking and I am confident that it will be a game-changer for the industry”.